SurgiSnacks
Join us for SurgiSnacks, the podcast that delivers bite-sized insights into the world of surgical coordination. Hosted by Al & Justin of Surgimate, the surgical coordination software company, each episode features practical tips and best practices for streamlining your surgical practice, enhancing your profitability, and improving the patient experience.
SurgiSnacks
When Patient Reviews Sting Part One | SurgiSnacks Episode 3
It happens to the best of the best: For 99 satisfied patients, there’s inevitably one frustrated customer despite your practice’s best efforts. In this special two-part episode of SurgiSnacks, we are excited to be joined by Evan Steele, Founder and CEO of rater8, to discuss how patients wield the power of the review. We talk about some of the most common causes of patient dissatisfaction, how to continue the never-ending journey of improving the patient experience, and how to harness the power of the voices of happy patients who visit your practice.